Tom TelfordGrowth and marketing adviser to boards

AI search is quietly rewriting how your customers find you.

I'm Tom Telford. I advise boards and leadership teams on growth and marketing, with a sharp focus on how AI answers now decide who gets shortlisted.

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01 · Services

Three ways I work with boards.

Board and non-executive roles

I join boards as a non-executive director or adviser, bringing a growth, marketing and digital perspective to the table. I sit on the board of Clarity Global Group, and I founded and sold an agency, so I know both sides of the board pack.

AI search and GEO

Buyers now shortlist inside AI answers from ChatGPT, Gemini, Perplexity and Google. I help leadership teams see how their brand appears there, why, and what to change.

Fractional CMO

I step in as a part-time or interim chief marketing officer (CMO) for growth-stage and investor-backed businesses, setting marketing strategy, building the team and getting the numbers moving.

03 · Resources · Free

PCRE: four areas that decide whether an agency makes money.

Example values throughout
Healthy

Pipeline

Qualified opportunities against the next 2 quarters of capacity.

Example · Cover 1.4× · Last 1.1×
Constrained

Capacity

Billable hours available against hours already sold.

Example · 94% sold · Last 86%
Watch

Revenue

Recognised revenue against plan, and how much of it is recurring.

Example · 97% of plan · 58% recurring
Healthy

Efficiency

Delivered hours against sold hours. Where the margin leaks.

Example · 1.06× delivered · Last 1.12×

Built from 20 years of running agencies. Free to download and use, no sign-up.

Download PCRE (PDF)See how to use it →
04 · About

Operator first, adviser second.

I started as an analyst at Deloitte in 2002, then moved into agency and digital operations.

I founded the agency 3WhiteHats and built its culture. It was named a Campaign Best Place to Work in 2020 and was acquired by Clarity Global, where I became Chief Digital Officer and led its global work on AI search. I still sit on the board of Clarity Global Group. Now I'm independent.

Away from boards, I spent 10 years as an RNLI helm and search and rescue commander at Falmouth, and I've sailed offshore professionally.

NowIndependent adviser
Year TBCBoard member, Clarity Global Group
Year TBCChief Digital Officer, Clarity Global
Year TBCFounder, 3WhiteHats
2002Analyst, Deloitte
05 · Elsewhere

Away from the board pack.

I'm writing an early-reader children's book set in Devon, The Owl, the Bear, the Bee and Me. I also take photographs.

Coming later.

The Read

If AI search is already shaping who gets shortlisted in your market, the gap is visibility before it is effort.

Email me →